Magazine article Supervisory Management

Put Yourself at the Head of Every Department

Magazine article Supervisory Management

Put Yourself at the Head of Every Department

Article excerpt

Do you suffer from tunnel vision at the office?

Are you so tightly focused on your department's immediate objectives that you have lost sight of your company's overall aims and how your job relates to them? You can certainly do an adequate job by zeroing in on your department's needs - but you can do a great job by seeing yourself as a member of the company and keeping the entire organization's needs in sight.

Consider how you can do this:

Customer service. When a customer comes to you with a complaint, it's your job to find out exactly what the problem is, think up or find a solution, and execute it or see that it is executed. But it's also your job to ask - frequently - "Was everything taken care of properly? How can we improve our service?" You are a representative of your company and you should take this role seriously when you deal with a customer

Market research. If customers tell you about their needs, it's your job to let the company know what they're saying. When you have the opportunity, ask, "How can we improve our product?" Or, "Should we be offering any additional products or services?"

Product development. Your clients may come to you and say, "You really ought to sell a machine that does so-and-so. …

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