Magazine article CRM Magazine

dbaDIRECT's Outsourcing Hit: Medical Data Systems Moves Its Data Management Operations to Realize Midmarket Growth: Rick Masterson, CIO of Medical Data Systems

Magazine article CRM Magazine

dbaDIRECT's Outsourcing Hit: Medical Data Systems Moves Its Data Management Operations to Realize Midmarket Growth: Rick Masterson, CIO of Medical Data Systems

Article excerpt

* Tell us about your organization. We're the largest medical receivables back-office management company in the United States. We're a regionally based company that operates in the southeastern U.S., and are primarily an accounts receivable management firm. If a hospital has an account that's going into a delinquent state, but that isn't late enough to go to a collection agency, we attempt to recoup the cost for the hospital. In addition, we also provide secondary collection and medical billing services.

* What problems were you facing? We faced the same issues most midsize businesses face: We needed to scale the IT department to meet the needs of our growing company, while maintaining database integrity. We didn't have the resources to do that in house. Specifically, we needed to keep up with database modifications to keep pace with our clients' growing needs.

* Why did you select dbaDIRECT? We concluded that hiring in house and expanding the IT department wasn't going to cut it in terms of cost-effectiveness and providing 24/7 service for our customers, so we decided to outsource our database maintenance. I had a number of colleagues who recommended dbaDIRECT, as it was considered one of the premier database management vendors in the market and offered 24/7 support--an important consideration for us. Still, we did our due diligence and looked at other companies, but we kept coming back to dbaDIRECT, so we selected them.

* How did the outsourcing go? Any time you outsource customer information, you have concerns because you want to make sure the outsourcing company is going to treat your systems and issues with the same priority as you would. …

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