Magazine article Business Credit

Changes and Opportunities at CRF

Magazine article Business Credit

Changes and Opportunities at CRF

Article excerpt

The Credit Research Foundation bid goodbye to Ronald Chung, Ph.D., director of research, in December, but continues to develop research and continuing education programs in credit and related financial areas to keep its members on the cutting edge of their profession.

Terry Callahan, CCE, took the helm in March as director of operations. He comes to CRF with 23 years of experience at London Fog Industries, Inc., where he was director of credit and customer service. He began his tenure at London Fog as a customer service correspondent and joined the credit department soon after. In his last position there, he oversaw vital work in the company's operations.

As the credit profession changes, so too does CRF. It will continue to provide opportunities for professional education, and develop and publish the latest research in the field. However, under Callahan's direction it will expand its scope to encompass the broader responsibilities of tomorrow's credit and financial managers.

He plans to build on the history and success of CRF to provide more opportunities for research and information exchanges in the field. His immediate plans include: increasing membership, publications sales, and the development of new regional meetings and programs. CRF will work to add value to the credit and A/R manager by assisting in their development into "customer financial service managers."

Rob Olsen, CCE, of Franklin Quest, Salt Lake City, Utah is vice chairman-research for CRF. Business Credit recently spoke with him about the changes and opportunities taking place today at CRF.


The 1995 Benchmarking Report was expanded to gather and report best practice information in the credit and accounts receivable fields. The research team, led by Gerald Gorman of Pfizer, Inc., New York, N.Y., is undertaking an international benchmarking project for 1996.

An updated version of CRF's Customer Deductions Impact on Receivables will be available later this year. An exciting new development in this report is the inclusion of best practice information. These best practices will explain how credit managers in many industries are coping with the ever rising mass of deductions.

CRF is now accepting submissions for the new Credit and Financial Management Review (premiered in January). …

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