Magazine article Marketing

Careers: What's It Really like Inside - Thomas Cook

Magazine article Marketing

Careers: What's It Really like Inside - Thomas Cook

Article excerpt

- How has the marketing department changed since Thomas Cook merged with MyTravel?

Let's put it this way - the range of cosmopolitan accents in the office has increased.

- What areas has the merged marketing department been focusing on?

Our focus is about retaining the millions of MyTravel customers who are now part of Thomas Cook. And convincing those who did not travel with either company what they are missing out on.

- What are the perks of the job?

Working for one of the UK's leading superbrands. Selling dreams to customers - a holiday is the one big purchase in the year that everyone looks forward to.

- How do you come up with new marketing ideas?

Via our customer insight programme, which covers customer-satisfaction surveys of every person who travels with us, to regular and adhoc research. We also have some great people to challenge and pick holes in ideas.

- Describe the marketing team in three words.

Proud, committed, inventive.

- What is the main marketing challenge you face?

Redefining what the company is and not just playing to our heritage strength - we have always been the pioneers of the travel industry and we need to ensure our customers, and our staff, know that we still are. …

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