Magazine article Marketing

Marketing Mix: We'll Call You - Microsoft

Magazine article Marketing

Marketing Mix: We'll Call You - Microsoft

Article excerpt

When our MSN Live account failed to let us access email, Mix had to resort to the good old-fashioned telephone.

Microsoft Hello, Microsoft support.

Mktg Hi, I set up an MSN Live account some time ago and recently I have been unable to get into the email. It is very slow and prompts me to use the classic Hotmail version, but I don't really want to have to switch back.

Microsoft OK, do you have an account with us?

Mktg Yes, it's the Live account.

Microsoft Is it free?

Mktg Yes

Microsoft I'm sorry but I can't help you with the free account, you'll need to email Live support.

Mktg Right OK, how do I do that, though, if I can't get into my email?

Microsoft Do you have an alternative email?

Mktg No, only this account.

Microsoft OK, what you need to do is fill out a form online in the help section of the MSN website and put in a contact email.

Mktg OK, but I don't have an alternative email. I am slightly confused It's not letting me access Live because it is slow, so what good is putting in my email address when I can't access it?

Microsoft I would advise setting up a new email. If you put in an alternative email address, support staff will be able to contact you via that with a solution. …

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