Magazine article CRM Magazine

Learn the New Rules for Building Brands

Magazine article CRM Magazine

Learn the New Rules for Building Brands

Article excerpt

Caution: Accidental Branding is not a step-by-step guide to building a surefire brand that will stand the test of time and make millions in the process. There are too many of those books promising success, and too many of them leave readers disappointed and defeated. What David Vinjamuri decided to do in writing this book was speak with "accidental" marketers, from Gert Boyle of Columbia Sportswear to Craig Newmark of Craigslist fame. Vinjamuri uncovered six rules these successful marketers all followed: sweat the small stuff; pick a fight; be your own customer; be unnaturally persistent; build a myth; and be faithful. While Vinjamuri doesn't guarantee automatic success, he says readers will learn volumes on building a brand in today's world. CRM magazine's Christopher Musico had the opportunity to speak with Vinjamuri.


CRM magazine: What inspired you to write this book?

David Vinjamuri: It came from a class I was teaching at NYU on brand positioning. My students are working professionals from big companies, but mostly people who come from finance, sales, or operations. [They] don't have a marketing background or an MBA. I noticed many of the students felt they were at a disadvantage when competing with those with MBAs and strong marketing backgrounds, so I wanted to do an assignment for the class to give them a little bit of hope. I asked them to write a paper on an entrepreneur who built a very large brand without the benefit of any marketing background. When I read the papers, I was really struck by the fact that they were all great brands--even the small ones I had never heard of, including [Roxanne] Quimby [of Burt's Bees] and [John] Peterman [of the J. Peterman catalog].

CRM: Which rule is the most important and why?

DV: I think that I would probably say two: do sweat the small stuff, and build a myth. In the book, I use the example of The Art of Shaving. There are many true reasons explaining why they started that company. From the time this couple [Myriam Zaoui and Eric Malka] met, they had been talking about opening a business. Myriam Zaoui had actually worked for a spa company in France and was very interested in opening a spa of some kind. Early on in their relationship, Myriam noticed her husband shaved at night because of razor burn. These reasons may be coequal, but the founders realized [that] telling the story by talking about what she did for her husband made a very different myth. …

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