Magazine article Public Management

Model Practices: Administration

Magazine article Public Management

Model Practices: Administration

Article excerpt

Members of the Connecticut Town and City Management Association have prepared the handbook, Model Practices for Municipal Governments, as a guide to help elected officials and appointed local government administrators with key management functions. Here is the list of model administrative practices that practitioners established, including the introduction:

The chief executive officer (CEO) is typically appointed by the municipal council and serves at the pleasure of the legislative body. The CEO administers the day-to-day affairs of the municipal organization and also implements new programs and policies approved by the governing body. In small communities, the CEO is sometimes responsible for personnel and human resources, labor relations, handling citizen inquiries, and recommending policies and procedures to the elected officials. The size of the CEO's staff varies greatly, depending upon the size and population of the community.

1. Does the chief executive officer meet with elected officials to annually determine a mission statement for the community, as well as determine the desired accomplishments for their community's services (e.g., the respective departments that perform these programs)?

2. Does the CEO of the city or town government prepare annual objectives for respective department managers to achieve? Does the CEO meet periodically with department managers to review their progress toward these objectives? Are these results and achievements reported periodically to the community?

3. Does the head of the municipal government have a policy to handle responses to citizen complaints? …

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