Magazine article Management Today

Val Gooding: If I Had to Start Again

Magazine article Management Today

Val Gooding: If I Had to Start Again

Article excerpt

I wouln't have minded doing something in the performing arts. I recently asked my husband if it was too late to become an actress. He said it was, in no uncertain terms.

I studied French at university, and had the naive idea of actually using what I'd studied. That's one of the reasons I ended up at British Airways. Mine was an agonisingly slow career path, making sideways moves rather than going straight up one ladder. Back then, there weren't any women in management positions, let alone senior roles. I ended up managing BA's cabin crews, 10,000 people doing the same job. If cabin staff aren't motivated, it soon shows up in your results, and there was a lot of union negotiation. It's not a very good experience ringing your boss on Sunday to say: 'Awfully sorry, but there won't be any flights to Glasgow tomorrow.'

During the first Gulf war, Saddam Hussein held 67 crew members hostage That was a really challenging time, worrying for their safety, liaising with relatives, and persuading the rest of our staff to keep flying to the other Gulf states. …

Search by... Author
Show... All Results Primary Sources Peer-reviewed

Oops!

An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.