Magazine article Journal of Property Management

Online Leadership Assessments: Using Technology to Facilitate Performance Feedback

Magazine article Journal of Property Management

Online Leadership Assessments: Using Technology to Facilitate Performance Feedback

Article excerpt

Despite its limitations in evaluating certain human characteristics, technology can successfully facilitate leadership development. Two of the most notable areas where technology supports this development are leadership assessments and training.

Over the past few years, many of these tools have been migrated to a Web-based format, significantly improving their usefulness to organizations.

One assessment tool that has benefited immensely from the migration to the Web is the 360-degree performance feedback. Its purpose is to assist leaders in understanding their particular strengths and provide insight into aspects of their performance that need improvement. In addition to a self-assessment, this tool gathers feedback from the leader's subordinates, peers, managers and, in some cases, customers and other outside parties.

Probably the most significant improvement over the paper and pencil system is the ability to streamline the information gathering process. Most Web-based assessment tools have a feature that automates the participant invitation process, directs participants to access the online assessment and tracks completion. Ease of data collection, along with statistical analysis of data results, also enables organizations to set improvement goals and systematically measure progress over time.

Innovations in Web-based technology and telecommunications also have resulted in several alternative methods for delivering training. Some of these methods include webinars offered via the Internet, and podcasts, which are digital recordings made available for downloading to a personal media device.

Each of these innovations has increased the level of flexibility and affordability of training. More affordable alternatives to instructor-led training have allowed organizations to involve more employees in both employee and leadership training. …

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