Magazine article American Banker

Data Warehouse Supporting 3 Divisions at Bank of Montreal

Magazine article American Banker

Data Warehouse Supporting 3 Divisions at Bank of Montreal

Article excerpt

Bank of Montreal is looking to a newly implemented data warehouse to improve profitability in several business areas.

The system is designed to help the bank's risk management, product development, and lending units make better decisions by giving them access to a wider range of customer and corporate information.

"With the data warehouse, we can increase productivity and profitability by giving access to high quality data in a consolidated manner," said Rita Nayar, manager of data base management services at the bank.

Since Bank of Montreal is using much of its existing technology as part of the data warehouse project, investment in the system was "negligible compared to the return," she said.

A data warehouse is a repository for information from a variety of processing and applications systems; it makes available to users a complete view of customer and corporate data.

If used in customer service, for example, a data warehouse can give a bank employee information about all the accounts a particular customer maintains. With traditional bank systems, the customer service representative might have to tap three data bases to get information about a mortgage and credit card and checking accounts.

With the new warehouse, Bank of Montreal employees can obtain corporate information in a timely way, determine ad hoc credit risk exposure, look at customer and market trend information, and identify new product and lending opportunities.

"Reports that used to take a week or month to produce can now be done in a matter of hours as long as the data is on the warehouse," said Ms. …

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