Magazine article Management Today

Decisions: Ian Pegler - Little Chef - CEO of the 50-Year-Old Roadside Diner

Magazine article Management Today

Decisions: Ian Pegler - Little Chef - CEO of the 50-Year-Old Roadside Diner

Article excerpt

MY BEST...

I learned a lot from M&S - it gave me a grounding in holistic management. It looked after its people and this was really important, because if you value people then they value you and they give you a much better performance. M&S also taught me that the standard you set is the standard you get, and that there is no compromise.

In store operations, everything had to be just so. When you left the store at night, it had to be ready for the next day. The buying experience I had at head office was amazing. I remember the chairman, Teddy Sieff, coming in and handling a garment and asking: 'Why did you buy this fabric? There's not enough cotton in there.' He knew what quality felt like. That was a huge influence on me in not accepting second-best.

MY WORST...

I don't have many worst decisions, because I don't regret the past, but there is one experience I learned from. …

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