Magazine article Occupational Hazards

Recognition Program Fosters Productivity, Compliance: At This Texas-Based Blood Center, Employee Recognition Initiatives Are Type A+

Magazine article Occupational Hazards

Recognition Program Fosters Productivity, Compliance: At This Texas-Based Blood Center, Employee Recognition Initiatives Are Type A+

Article excerpt

[ILLUSTRATION OMITTED]

Gulf Coast Regional Blood Center serves more than 220 hospitals and healthcare facilities across 25 Texas counties. Their mission is to partner with the community to help save and sustain lives by providing a safe supply of blood, blood components and related services. Annually, the center collects more than 300,000 units of blood and blood component donations to be utilized by transfusion patients.

When you think of a blood center, needle pricks and other biological hazards come to mind as significant workplace safety issues. While these potential threats are an obvious concern at Gulf Coast, back injuries and driving accidents, stemming from the company's mobile blood drives, are far more prevalent and costly. The company wanted to improve their employee recognition program, not only to reduce injuries and costs, but to impact behavior across multiple business objectives, such as productivity.

Not only did management want a program that was available to every employee, they wanted one that captured the interest of employees to ensure that the company was uniformly rewarding the type of behaviors and business objectives that they wanted to reinforce. Secondly, the ability to track the taxability of recognition awards was critical.

Gulf Coast enlisted the employee recognition expertise of Michael C. Fina, a leading global provider of corporate employee recognition programs, to design and implement a technology-based total recognition program that would foster increased productivity, simplify compliance, improve workplace safety awareness and recognize employees for actively embracing the defined behaviors of the company's mission.

The program Gulf Coast management chose, the One Source Total Recognition program, was tailored to meet the company's needs and included service and anniversary awards, quarterly and annual bonus achievement awards and points-based performance and safety awareness awards, known as "WOW," "Above and Beyond" and "SafeTee." Because the recognition programs effectively integrated with Gulf Coast's human resources and payroll databases, tracking award distribution and tax code compliance improved.

Gretchen Sassone, director of human resources at Gulf Coast, said that in the past, the company presented stand-alone awards and recognition, which yielded some benefit but did not change behavior. …

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