Magazine article Management Today

Decisions: Garvis Snook - Rok - Chief Executive of the 'Nation's Local Builder'

Magazine article Management Today

Decisions: Garvis Snook - Rok - Chief Executive of the 'Nation's Local Builder'

Article excerpt

MY BEST...

I'd long thought about this and came up with a theory that if you really care about those who do the work, you should make them feel valued and, in turn, expect them to deliver a great service. That's win-win.

In 2001, I got the opportunity to put my theory into practice when I joined Rok's forerunner EBC. I went to the board and laid all this cultural stuff on the line. That was my loneliest moment as a leader People told me construction didn't operate like that. Yet Rok has grown at 40% a year and we're more profitable than any other company in the sector. So now I know it works!

MY WORST...

Soon after I launched the business as Rok, my father died. I was desperate for help and recruited the operations director for the business as it was then. He said the right things, but my heart said it wasn't right. Over time, it became apparent that he was telling me what I wanted to hear about the Rok culture, but telling others not to worry about the 'fluffy stuff'. …

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