Magazine article Risk Management

Workers Compensation: It's a People Business

Magazine article Risk Management

Workers Compensation: It's a People Business

Article excerpt

Workers compensation is a people business. This concept is simple to say but, too often, difficult to execute--especially given the industry's increasing reliance on technology and mass communications. But by remembering five key factors, any company can ensure a more effective program.

People Need People

The primary goal should always be on loss-control programs to empower client organizations to prevent injuries before they occur. Accidents will of course happen, however, so focus on a mission that is grounded in a promise that if something happens to an employee on the job, they will receive due benefits. Recognize that trust means everything in getting injured parties back to work and allow nurse case managers to help employees return to work fulltime or implement transitional duty programs.

Less Can Be More

Develop a better way to manage workers compensation claims. Make it a goal to lower case loads per claims professional through initiatives such as claims call centers and focus on customer service to facilitate claims reporting as well as reduces response time to basic questions. …

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