Magazine article Mortgage Banking

The Joy of Systems Training

Magazine article Mortgage Banking

The Joy of Systems Training

Article excerpt

It's easy to make sales training or management training fun. The topics covered lend themselves to entertaining anecdotes and challenging exercises.

This is not true of systems training. The whole world of systems training can be summarized in one sentence: Do this on your keyboard to make that happen. It's linear, iterative, one dimensional and a little more boring than watching paint dry. And yet systems proficiency is the critical office skill of our time (along with troubleshooting the photocopier). Systems training is the primary mandate of most training departments and the sole mandate of some. What can we do to make the learning less painful?

First, we can remove obstacles to learning. Make sure the training computers are debugged and configured properly. Make sure the participants have been assigned log-ons and passwords before class (and test them if you can). Provide top-quality chairs. Equip the workstations with mouse pads and wrist pads. Optimize the lighting and temperature. Turn off the telephone. Ensure that the course materials are complete, correct and clear.

Second, usually, we can give the technologically challenged a head start. For example, most word processing courses assume basic familiarity with Windows. Before class, identify any participants who are new to Windows, and provide them with some preclass coaching.

Third, we can energize the environment. A lively, witty, stimulating, upbeat, high-energy instructor, who obviously loves what he or she is doing, is absolutely critical to successful systems training. …

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