Magazine article Management Today

The Results Prove Positive for E&O

Magazine article Management Today

The Results Prove Positive for E&O

Article excerpt

'Winning the award was a tremendous vote of confidence,' says Mairi Munro, director responsible for training at E&O, a Scottish-based manufacturer of medical products. 'It has always been a part of our work, but it's good to have this recognised by experts from outside who really know what they're talking about.'

This small firm which manufactures medical diagnostic equipment in a highly specialised field has always viewed staff skills as vital, and 'because we're unique,' Munro explains, 'we can't recruit qualified staff off-the-shelf and therefore have always been very committed to training'.

E&O therefore prefers to look for capable, but unqualified new recruits: 'Most come to us in their early 20s with some skill - but in a completely different area,' she says. 'So, for example, we have machinists and factory workers but rarely anyone with laboratory experience.'

As a result ever since its inception in 1989, the company has accepted the necessity for training. E&O's latest award-winning scheme began with the news that a much larger rival company was moving production to Europe. This resulted in inevitable hiccups in delivery and quality for that company, which in turn created a gap in the market that E&O was keen to exploit. TO do this successfully, quality control would be paramount, requiring the total commitment of E&O's 21-strong staff.

To prepare employees for the new work, E&O ear-marked [pounds]3,000, and approached local training providers for expert advice. One in particular Hamilton College - seemed perfect for the task in hand and between them they developed a six-week course. This required half the workforce to learn practical microbiological skills and some theory for one evening a week.

The aim was to give them a full understanding of the importance of what they were doing. …

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