Magazine article Policy & Practice

ACS Helps Oklahoma Agency in Award-Winning Effort to Help Citizens

Magazine article Policy & Practice

ACS Helps Oklahoma Agency in Award-Winning Effort to Help Citizens

Article excerpt

DALLAS -- Some elderly and disabled residents in Oklahoma now have access to cash benefits that they may not have known existed, courtesy of an award-winning effort by the state's Department of Human Services, with assistance from Affiliated Computer Services Inc.

The initiative, led by Lisa Henley, OKDHS director of electronic payment systems, is the winner of the department's 2009 Quality Award, which recognizes OKDHS projects that best serve the citizens of Oklahoma. ACS is an operational partner to OKDHS by administering its electronic payment card program that provides state benefits to citizens on a debit MasterCard.

Henley's team contacted Oklahomans who are recipients of the State Supplemental Security Income program to make them aware of their available benefits and help them receive the funds. The innovative eight-week program reached out to approximately 800 clients, connecting them with more than $425,000 in benefits. ACS assisted by providing no-cost services and the information necessary to help the state make the funds quickly available. …

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