Magazine article Public Management

Program Excellence Award for Innovations in Local Government Management

Magazine article Public Management

Program Excellence Award for Innovations in Local Government Management

Article excerpt

Populations Greater than 20,000

ICMA's Program Excellence Award for Innovations in Local Government Management recognizes a local government(s) that has successfully applied the concepts of reinvention, reengineering, TQM, customization, or other cutting-edge organizational tool. This year's award in the greater-than-20,000 population category goes to Wake County, North Carolina, and to County Manager Richard Y. Stevens for their innovative approach to human services.

To provide citizens with better access to human services, Wake County, North Carolina (pop. 556,992), changed its approach to focus on results and outcomes rather than on specific services. Using an integrated approach that looks at the family, rather than the individual, as the primary unit of care, the county has reshaped the way it provides services from welfare reform to managed care to addiction treatment to environmental health issues.

In December 1996, Wake County merged five areas - mental health, public health, social services, housing, and job training - into one human resources department with combined budgets, services, and resources. Today, one board oversees all services and outreach to the entire community. As part of the department's new orientation, public agencies, nonprofit organizations, for-profit businesses, and religious organizations are all considered potential partners in the human services delivery process. These changes have led to better coordination, enhanced service, and less competition among service providers.

In traditional service delivery models, a variety of employees often oversee job placement, skills development, day care, substance abuse, and transportation - all programs that might be needed by one unemployed citizen. This places the burden of figuring out how to access services on the person in need of help. …

Search by... Author
Show... All Results Primary Sources Peer-reviewed

Oops!

An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.