Magazine article Marketing

Mark Ritson on Branding: Open to Interpretation

Magazine article Marketing

Mark Ritson on Branding: Open to Interpretation

Article excerpt

The furore caused by KFC Australia's 'cricket' ad demonstrates the polysemic nature of advertising.

An Aussie cricket fan finds himself in the wrong section of a West Indian cricket stadium during the upcoming Twenty20 World Cup.

Realising his mistake, and feeling increasingly isolated among the steel drums and usual exuberance of the West Indian fans, he puts his head in his hands and looks up to camera: 'Need a tip when you are stuck in an awkward situation?' he asks. He reaches for his bucket of KFC and, sharing the meal with his new-found friends, smiles at the camera: 'Too easy!' he exclaims.

This simple 30-second spot for KFC Australia has given the company its biggest global brand crisis in years. In the US, where the ad was watched on YouTube and news programmes, the ad has been branded as 'disgraceful', 'racist filth' and 'totally unacceptable'. KFC has pulled the ad and apologised for any offence caused. That decision was met with general confusion in Australia where the ad had been showing without any apparent problems.

So who is right? Is this a racist portrayal of a superior white male using the offensive stereotype of black people's love for fried chicken to pacify them? Or is it a simple ad for fast food, relying on the comic contrast between the serious Aussie cricket fan and his more effusive West Indian rivals? The answer, confusingly, is both.

To understand how one ad can have two meanings you must first delve into the complex but fascinating concept of polysemy - the ability for a text to communicate multiple messages to different audiences.

All texts have polysemic potential. Shakespeare's plays, for example, have exhibited the propensity to mean different things to different readers.

Advertising is, however, perhaps the most polysemic medium of all.

Thirty seconds is usually too little time to constrain a viewer's interpretation with additional exposition. As a result, advertising is often a far more open text than longer media such as film or theatre.

If you pay pounds 20 to see a Shakespeare play, you are generally predisposed to go with the director's intent as much as possible. In contrast, audiences usually resent advertising's insertion into their chosen programme viewing and this negative attitude can often incite more oppositional interpretations and alternative meanings.

Contextual factors can further constrain or create polysemy. In Australia, the KFC ad was viewed as part of the cricket coverage; one of six ads in which KFC helped a cricket fan achieve uninterrupted access to the game. In the US, the ad was shown without the rest of the campaign and introduced on YouTube and by news anchors as potentially racist. …

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