Magazine article Computers in Libraries

Ask a Librarian

Magazine article Computers in Libraries

Ask a Librarian

Article excerpt

[ILLUSTRATION OMITTED]

Ask a Librarian is a monthly feature where librarians have a chance to comment on Computers in Libraries' topic of the month. In this installment, Lisa Kushner, head of technical services at the Forsyth County Public Library in North Carolina, talks about how her institution is using technology to confront the economic crisis.

Q: How is your library using technology to save money, both for the library itself and for its patrons?

A: At Forsyth County Public Library, we encourage customers to receive their notices by email because it's quick, secure, and free. Email allows us to send hold and overdue notices, as well as an announcement of pending card expirations, with no staff time, postage, or paper needed. If customers aren't online, a phone notification system is used.

We also save on paper by using print management software on our public computers. Before we implemented this technology, customers would often print pages of documents and simply leave without picking them up or take them without paying. With our Automated Payment Machine, customers can add money to their print account. …

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