Magazine article Marketing

Marketing Mole: We'll Call You - Sky Player

Magazine article Marketing

Marketing Mole: We'll Call You - Sky Player

Article excerpt

Mole has been a dedicated Lostie ever since Flight 815 crashed on the Island in 2004, so we were furious when the VOD platform crashed the series finale, too.

Sky Player Good afternoon, you're through to (name), can I help?

Mktg Hi. I had trouble with my Sky Player on Monday during the episode of Lost. I just wanted to know what the fault was.

Sky Player There was a wide issue with the Lost episode. Was (it) an error sign that came up?

Mktg Yes.

Sky Player We are aware of the issue and are working on it.

Mktg What was the reason?

Sky Player Unfortunately I don't have the information as it's still being worked on.

Mktg Will I be able to watch it now?

Sky Player You can try - that was just an issue with the Lost episode itself, not Sky Player. It was an issue with that content. So you should be able to watch other programmes as normal.

Mktg Can I watch Lost on the Sky Player?

Sky Player I haven't been notified that it's been resolved as yet.

Mktg So you still can't watch Lost on Sky Player?

Sky Player You can try, but I haven't had confirmation that it's been fixed as yet.

Mktg I want to make sure this doesn't happen again when I'm watching other programmes as it's very frustrating. …

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