Magazine article Journal of Property Management

Mind the Gap: Unrealistic Expectations Can Often Lead to Mixed Consequences

Magazine article Journal of Property Management

Mind the Gap: Unrealistic Expectations Can Often Lead to Mixed Consequences

Article excerpt

IN THE 2006 FILM, NOTES ON A SCANDAL, CHARACTER SHEBA HART EXPLAINS "THE GAP" AS "THE DISTANCE BETWEEN LIFE AS YOU DREAM IT, AND LIFE AS IT IS."

When it comes to property management, we have expectations about almost everything, from employee behaviors and performance, to the boss's treatment, to vendor's work. Our expectations influence how we see things, the actions we take, our reactions and ultimately, what we believe and think. But how often do your expectations differ from the resulting reality? This gap between expectation and reality can often have a tremendous effect you and your business.

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Unrealistic expectations, whether they are negative or positive, can often have mixed consequences. Below are some of the repercussions.

When we have negative expectations, they can often lead to:

The Good: If things turn out well, you may be pleasantly surprised. Caution: It's also possible that a good outcome may make you more critical. You may fail to see the good that came out of the situation because you were dead set on a negative outcome. No one likes to be mistaken.

The Bad: You have needlessly subjected yourself to anxiety and disappointment based on your negative presumptions.

The Ugly: You believe that having negative expectations is an acceptable outlook. Embracing this perspective means you will continually be negative.

When we have overly optimistic expectations, they can often lead to:

The Good: When you anticipate a positive outcome, you are exhilarated. Feeling optimistic predisposes you to perceive life more positively and that's a good thing.

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The Bad: When you are confident that an outcome will be positive, you may not proactively take steps to ensure a better result.

The Ugly: If things don't transpire as you envisioned, the let-down can range from disappointing to devastating. …

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