Magazine article Management Today

Learning Curve: Management Innovation

Magazine article Management Today

Learning Curve: Management Innovation

Article excerpt

- What is it?

If you are the sort of boss who rejects new ideas with a blunt 'not invented here', then management innovation might not be your thing. But without fresh approaches and techniques we are doomed to ever diminishing returns. Great innovators in management - Bill Hewlett and Dave Packard, for example - dare to do things differently (in their case 'management by walking around'). They get away from narrow-minded ideas about the lazy workforce which needs to be controlled. Instead they set people free to perform at their best.

- Where did it come from?

In the early 20th century, Frederick Taylor's 'scientific management' was the first attempt to codify what management should be about. He sought the 'one best way' of doing things, an innovation Henry Ford drew inspiration from. But, as the century wore on, smart managers realised employees were becoming better educated and were capable of more. Total Quality Management was based on the idea that an empowered workforce could continuously improve products and services. …

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