Magazine article Management Today

Decisions: Andrew Skipwith, Ratedpeople.com, Founder and CEO of the Tradesmen Recommendation Service

Magazine article Management Today

Decisions: Andrew Skipwith, Ratedpeople.com, Founder and CEO of the Tradesmen Recommendation Service

Article excerpt

My Best ...

Another good decision was deciding two years ago to work part-time. You get all these start-up entrepreneurs saying they work 15 hours a day, seven days a week, but I don't believe anyone can work those hours and still be fresh and useful. I take a day off a week and spend it with my three young kids and they are really good at helping just put stuff in context. When I come back, I am fresher, happier and better able to motivate.

My worst ...

At the beginning in 2005, we had no money but we decided we had to have a contact centre. We found someone in Cape Town - it was really cheap, they seemed very keen and it would be a nice place to visit. The reality was that in two years I went there once - and it also meant that we weren't close enough to our customers. We had lots of misunderstandings and emails weren't being answered very well. …

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