Magazine article Talent Development

United Overseas Bank Limited

Magazine article Talent Development

United Overseas Bank Limited

Article excerpt

In 2009, United Overseas Bank underwent a complete internal transformation to position itself as a truly regional bank, as well as to make processes more streamlined and efficient. Departments and functions were reorganized, redundancies eliminated, and systems standardized. Through it all, and the simultaneous global recession, UOB's number of employees remained roughly the same (22,000), and learning function budgets were unaffected.

"Our management truly believes that people are our most important asset," says Jenny Wong, global head of human resources. "The downturn did not lessen our focus on training and development."

As UOB weathers the demographic shifts common to all workplaces--the impending retirement of many experienced older workers and the need to recruit and retain younger ones--Wong and her colleagues are leveraging employee engagement as a valuable tool. During the transformation, a Building Engagement team organized corporate programs to sustain the momentum of engagement efforts throughout the enterprise.

A new onboarding program has been designed and rolled out during the past year, to ensure that all new hires have an engaging experience when joining the enterprise. The organization takes advantage of the expertise within the enterprise by collecting and sharing internal best practices for employee engagement.

The bank administers Gallup's 12-question employee engagement survey annually. The learning function also provides managers with the tools and resources to engage their staff. These include a managers' kit and an online portal that hosts a repository of articles, regular updates, and other useful resources to support managers in developing action plans for engagement. Perhaps the most unique tool, however, is the engagement best practices guidebook, which was produced in-house. …

Search by... Author
Show... All Results Primary Sources Peer-reviewed

Oops!

An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.