Magazine article New Zealand Management

INBOX : The Deep End

Magazine article New Zealand Management

INBOX : The Deep End

Article excerpt

There's a worrying lack of urgency in the aftermath of the Christchurch earthquake that means bureaucracy is slowing down the city's commercial recovery, warns Chartis Insurance's new CEO Cris Knell.

Knell says he believes it's a real concern that urgency levels have dropped so far, so quickly.

"The urgency level is declining, yet we are only 20 percent through the recovery process. A lot of people have been suffering business interruption and cash flow is paramount. There's still a lot of work to do."

He says with upwards of 64,000 claims to process, his concern is that traditional approaches are too slow.

His preference is to settle claims quickly and get businesses working again. If losses turn out to be more extensive than first thought, they can be reimbursed later.

It's been a heck of a start to a new job for Knell, who is fresh from senior manager roles in Europe and Asia, for American International Underwriters and the newly rebranded AIG.

"It's been interesting..." he laughs. "I guess in any new job you have to face challenges, but I have to say I wasn't expecting an earthquake! …

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