Magazine article University Business

Efficiency Explained

Magazine article University Business

Efficiency Explained

Article excerpt

The judging has begun on the next round of Models of Efficiency entries, the first of three installments for 2011. We continue to be encouraged by the number of entries that are coming in for each round, a sign that colleges and universities are eager to share their stories about how they saved time or money with technology enhancements or business process improvements.

But not everyone can be named a Models of Efficiency honoree, so I'd like to take a minute to talk about why some entries fall short of the mark.

The Models of Efficiency program, as you know, is about recognizing those campus departments that have found ways to streamline operations to deliver superior service to students in less time and at lower cost than previously possible.

The quality of the entries demonstrates that there are creative, enterprising thinkers out there, and our goal is to share their stories with our readers. But our judging panel reports that two points are often lacking from entries:

* Quantifiable results of the efficiency enhancements

* The ability for other departments to replicate the enhancement.

The best entries not only show us with numbers how they are more efficient, but they also take the extra step to tell us the short- and, ideally, long-term impact the changes have made on their departments. That's just what the combined departments of Enrollment Services Operations, Admissions, and Information Systems and Technology at Boston University did when they submitted an entry last fall (see University Business November/December issue). …

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