Magazine article Marketing

Marketing Mole: We'll Call You - Royal Mail

Magazine article Marketing

Marketing Mole: We'll Call You - Royal Mail

Article excerpt

Mole is worried that Royal Mail staff cuts and the closure of a London mail centre means we won't get our letters on time. How will deliveries be affected?

Royal Mail: (Answers after Mktg has been passed around its automated system for five minutes before reaching a customer adviser.) Hello, my name is (name), how can I help you?

Mktg: I'm trying to find out about the job cuts Royal Mail has announced, and the closure of a South London mail centre. I'm wondering whether this means my post is going to be late on a more regular basis?

Royal Mail: I can't actually tell you anything until everything has been finalised, but mail should be with you by 3pm every day. Staff leaving should not affect your deliveries.

Mktg: Are people who live in the areas where the centres are closing more likely to face problems?

Royal Mail: Well, we won't expect them to have problems. We have to deliver mail to everyone by 3pm, so I don't see that changing.

Mktg: But surely if you have fewer people working in the area it's going to have an impact?

Royal Mail: We have to hit our delivery targets and things wouldn't change so much that we didn't achieve this.

Mktg: Aren't postage stamp prices going up as well?

Royal Mail: Yeah, they are going up on 4 April. …

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