Magazine article Management Today

Career Masterclass: Deal with Criticism

Magazine article Management Today

Career Masterclass: Deal with Criticism

Article excerpt

Ask for it.

Avoid an ambush by having regular performance catch-ups with your manager. The truth may hurt, but the sooner you hear it, the sooner you can fix it.

Keep calm and quiet. Don't interrupt critics with excuses (you'll look defensive) and don't glower (you could stop them sharing a crucial insight). Instead, be neutral and encouraging, and focus on hearing and memorising everything they say.

Reframe. See criticism as proof the other person cares. Why else would he spend time and energy telling you how to improve?

Clarify. The more specific criticism is, the more helpful it is.

If you don't agree or understand, delve deeper with questions. Find out exactly what you did and how it caused a problem, then summarise back to show you've taken it all in.

Pick your battles. Criticism is rarely groundless but often exaggerated From the hyperbolic overview ('your client meetings are never successful'), select the elements you have the power to change ('you're often unprepared').

Say thank you. …

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