Magazine article Computers in Libraries

Ask a Librarian

Magazine article Computers in Libraries

Ask a Librarian

Article excerpt

Ask a Librarian is a monthly feature where librarians have a chance to comment on Computers in Libraries' topic of the month. In this installment, Joanna Aegard, head of virtual services at Thunder Bay Public Library in Ontario, Canada, talks about online resources that libraries can use to get valuable feedback from their patrons, going beyond the forgotten cardboard suggestion box at the edge of the counter.

Q: What are some innovative techniques that librarians can use to acquire patrons' feedback in the most efficient way?

A: If you want feedback you have to ask for it. It helps if you make it easy and offer an incentive, like the chance to win a prize. Another incentive is to let folks know their ideas and comments are valuable to you, so follow-up is important.

Facebook is an ideal conduit for feedback. It's easy because peeps are there socializing and networking, ready to interact. Posting a question to your library's Facebook page gives it wide exposure and allows people to see each other's comments. …

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