Magazine article Talent Development

Ladder Not Required: A Global Healthcare Solutions Firm Learns That Career Development Does Not Equate a Vertical Climb

Magazine article Talent Development

Ladder Not Required: A Global Healthcare Solutions Firm Learns That Career Development Does Not Equate a Vertical Climb

Article excerpt

The following story was shared by Lynn Gauthier, vice president of HR at Philips Healthcare, Patient Care and Clinical Informatics Business Group.

CLIENT

Philips, a global medical device and medical information technology business

PROBLEM

Philips's Patient Care and Clinical Informatics (PCCI) Business Group wanted to improve the engagement of its 5,000 employees, as determined by its annual employee engagement assessment.

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DIAGNOSIS

PCCI's leaders hypothesized that focusing on employee and career development would improve engagement, and subsequently increase retention. However, they realized that PCCI didn't have the systems or culture in place to drive such growth: A development program (beyond the performance management process) did not exist; managers were ill equipped to conduct meaningful career conversations; and employees did not have the necessary tools to manage their own careers, thereby defaulting to the organization to design career paths. PCCI envisioned a program that would shift the current paradigm and teach employees that they owned their careers, while giving them appropriate resources to manage their development.

METHODS

PCCI created a 90-day career enhancement program in partnership with Career Systems International (CSI). The program contains four major components: manager and employee work-shops, career coaching, 360-degree assessments, and career learning labs. The manager workshop trains managers to engage in career discussions and effectively support their employees. …

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