Magazine article Management Today

Career Masterclass: Be a Top Coach

Magazine article Management Today

Career Masterclass: Be a Top Coach

Article excerpt

Prioritise.

When deadlines loom, coaching is all too easy to postpone. Don't. Find a format that works for you (weekly check-ins over breakfast, Skype chats while you travel) and commit.

Start strong. Don't waste your first session on niceties. Ask your team to bring a list of things they want to achieve and how they think you can help. This is coaching, not a coffee morning.

Educate. At first, coaching (that is, apprenticeships) involved telling trainees exactly what to do. Today, we ask questions to guide people to answers. But the ideal is a mix. For example, if you're setting goals, ask them what exceptional performance looks like and share what you think they could achieve.

Build trust. Coaching relationships rarely work without it. Highlight shared interests, show you appreciate them, be consistent, and don't ever breach their confidence.

Craft their dream job. We're more productive when doing tasks that play to our strengths. Find out what they relish, then delegate accordingly If you can't change their role, change their perception by showing how tasks fit with their long-term goals. …

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