Magazine article Journal of Property Management

In-House Promotions to Management: A Recipe for Success or Disaster?

Magazine article Journal of Property Management

In-House Promotions to Management: A Recipe for Success or Disaster?

Article excerpt

When promoting employees from non-management to management positions, don't rely solely on employees' abilities to complete the duties of their present positions. Current performance is not the best indicator of how people will perform in another position when that role is dissimilar. For example, a fantastic maintenance engineer does not necessarily make a good maintenance department manager. An assistant manager may not perform well as a building manager.

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Past performance should be considered, but not as the primary criterion. The question is, how will the individual handle the new responsibilities? Leading and managing a staff requires specific Knowledge, Skills and Abilities (KSA).

ASK QUESTIONS

Employees will be stronger managers if their KSA relate directly to leadership. For all candidates, ask:

* Are they seen as a leader?

* Have they shown the ability to create a team that works well together?

* What leadership traits have been seen and which have not?

* What do they do when they don't know the answer?

* Do they take smart risks?

* How is failure handled?

* How do they motivate others?

* How do they criticize people?

* How are decisions made and problems addressed?

* How is conflict resolved?

GUIDE THE CHANGE

New managers most likely believe the traits and behaviors that brought them to this point are the same ones that should be used to gain success in the future. …

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