Magazine article Marketing

We'll Call You: Royal Mail

Magazine article Marketing

We'll Call You: Royal Mail

Article excerpt

Mole wants to send our beloved Aunt Mole a seasonal gift.

When do we need to get the package in the post to make sure it arrives safely in Mexico by Christmas?

Mktg: Are you expecting any delivery issues this Christmas?

Royal Mail: We are not expecting any, but I can never give you a 100% guarantee, unfortunately. Two Christmases ago we had a big delivery issue because of the weather - there was so much snow we could not get to a lot of areas. That's something beyond our control.

Mktg: Do I need to get in early to send a present to my aunt in Mexico?

RM: Yes - that would need to be sent out before Friday 7 December by airmail for it to be guaranteed to get there before Christmas.

Mktg: The present I'm thinking of getting for her might be fragile - is that going to be a problem?

RM: It would probably still go with the normal mail, I'm afraid. Glass or ceramic items would not be covered by insurance, and it is always your responsibility to make sure they are packaged correctly, because they go through the system with lots of other packages, through the sorting etc. …

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