Magazine article University Business

DeAnza College Saves Time, Money, and Energy by Taking Transcript Fulfillment out of the Office: By Streamlining the Entire Fulfillment Process, Transcript ExchangePlus[TM] Optimizes Transcript Delivery

Magazine article University Business

DeAnza College Saves Time, Money, and Energy by Taking Transcript Fulfillment out of the Office: By Streamlining the Entire Fulfillment Process, Transcript ExchangePlus[TM] Optimizes Transcript Delivery

Article excerpt

A Public community college in Cupertino, California, DeAnza College has a student enrollment of about 23,000. With one of the highest transfer-out rates of any of the California Community Colleges, 30,000-50,000 transcripts are processed annually. But with a 20 percent reduction in admissions staff since 2006, in-office manpower is at an all-time low.

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"It is of high importance to get transcripts out to transfer schools quickly," says Kathleen Moberg, Dean of Admissions and Records.

The college had been handling transcript requests in the office, with one full-time staff member and several part-time student assistants responsible for printing and envelope stuffing. Budget cuts forced the elimination of these positions. "We felt it was still important to offer the same level of individualized service, but had to figure out how to do so with less staff," says Moberg.

DeAnza connected with Credentials Solutions at a conference and were immediately interested in how the company could streamline transcript delivery. Since 2002 DeAnza has been using Credentials Solutions for various transcript services. Now the college is using Transcript ExchangePlus[TM], Credentials' latest optimized transcript delivery and fulfillment service.

Transcript ExchangePlus takes transcript fulfillment out of a college's office. It can deliver EDI, XML, and PDF transcripts electronically to colleges, as well as print and mail paper transcripts. The optimization of delivery allows the receiving institution to decide their preferred format for receiving the transcript. Even if colleges do not use Credentials for their online transcript ordering, which is optional with this new service, they can still save money, manpower, and time by using Transcript ExchangePlus for determining the optimized method of delivery. …

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