Magazine article American Libraries

Engineered Dissatisfaction

Magazine article American Libraries

Engineered Dissatisfaction

Article excerpt

LIBRARIANS ARE OFTEN TAKEN FOR GRANTED, and they are often patronized; it is assumed that many of their request are well-meaning and idealistic, but not practical. Librarians are not given credit for understanding the "real world" of organization dynamics, and to make it worse they aren't expected to understand. The greatest danger for special libraries is the tolerance of special librarians who perform poorly, because the line between toleration and indifference is very him.

Special librarians must insist that they be treated like all other managers, just as harshly and just as seriously. The term "manager" is used in a broad sense here, to describe individuals responsible for the management of resources. All special library directors must do this, even if they don't have additional staff as one of those resources. Special librarians must be able to demonstrate that they understand what is going on, that they realize when they are being given silly answers intended to be kind, and that they expect to be dealt with as professionals. …

Search by... Author
Show... All Results Primary Sources Peer-reviewed

Oops!

An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.