Magazine article Policy & Practice

In Our Do'ers Profile, We Highlight Some of the Hardworking and Talented Individuals in Public Human Services. This Issue Features Terry Shuchart, Assistant Chief Information Officer, Commonwealth of Pennsylvania and President of IT Solutions Management for Human Services (ISM)

Magazine article Policy & Practice

In Our Do'ers Profile, We Highlight Some of the Hardworking and Talented Individuals in Public Human Services. This Issue Features Terry Shuchart, Assistant Chief Information Officer, Commonwealth of Pennsylvania and President of IT Solutions Management for Human Services (ISM)

Article excerpt

Name: Terry Shuchart

Title: Assistant Chief Information Officer, Commonwealth of Pennsylvania and President of IT Solutions Management for Human Services (ISM), an APHSA affiliate

Years of Service: More than 25 years

Rewards of the Job: I enjoy working closely with our program areas to understand their business challenges and come up with solutions that meet their needs. I am impressed every day by the dedicated people who work in the human services delivery field. I have spent much time in the field seeing first-hand the challenges that our caseworkers and other human services professionals face. It is very fulfilling to see how our technology changes allow the workers to focus more on quality service delivery.

I also enjoy my time with ISM. It has been a tremendous experience working closely and learning from my counterparts in other states. We all have so much in common and it is rewarding to be able to share what I have learned and to get so much knowledge from them. Our annual conference is a valuable way for IT and human services professionals to learn about best practices in other states and innovative solutions to improve service delivery. It is also a great chance to learn about the latest technology and how other states have put it into action.

Accomplishments Most Proud Of: In Pennsylvania, we have been very successful in our incremental approach to modernizing key information technology (IT) systems. Instead of trying to overhaul everything at once, we have been able to update our systems and deliver improved business functionality when it has been needed.

I am a strong believer that we need to understand and design the business process before we jump into fixing an issue with technology. I am also proud of how flexible we have been in our approach and our ability to adapt to changing business needs.

Future Challenges for the Delivery of Public Services: Much progress has been made in the last few years in human services and there is a tremendous opportunity with the additional federal funding for IT changes. …

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