Magazine article Journal of Property Management

Whenever Things Get Tough

Magazine article Journal of Property Management

Whenever Things Get Tough

Article excerpt

I was half an hour into my first work day and a resident walked into the office to hand my fellow leasing agent a rent check. 1 looked over and saw something on the check, but didn't think much of it. My co-worker quickly walked into the manager's office. I watched as my manager walked over to the resident--shortly after, chaos ensued.

The manager started screaming and ran into her office, slamming the door. She continued to stare through her office window. Obviously confused, I got up and walked over to the resident. He had something (or should I say, hundreds of things) crawling on his shoulders, arms and his jacket--the same thing that had been on the rent check.

Through a crack in her door, the manager told us to ask the resident to leave the office immediately, and then declared that we would close the office early. I was not sure what was going on, but I began preparing my things to go home. …

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