Magazine article Health Facilities Management

Patients' Design Input Creates Better Hospitals

Magazine article Health Facilities Management

Patients' Design Input Creates Better Hospitals

Article excerpt

More than $600 million in construction projects either recently completed or under way in four states will feature at least nine new health care facilities built by Mercy, St. Louis, by spring 2015.

To make sure Mercy provides the best possible experience for patients, who better to provide input on new facility design than the patients and community being served?

[ILLUSTRATION OMITTED]

The health system provides opportunities for patient input on a regular basis by establishing local community advisory groups and other ways to communicate suggestions for each construction project, says Beth Kistner, director, customer experience, at Mercy. More importantly, Mercy has enhanced its facilities by incorporating patients' ideas, she adds.

"In the last three years or so, there has been an explicit and intentional attempt to bring our patients directly into our projects so that we're matching up what we're doing with their needs and expectations," she says.

For example, Shan Carter, Spencer, Okla., who has a rare form of multiple sclerosis, served on the advisory group for the new Mercy Rehabilitation Hospital Oklahoma City. …

Search by... Author
Show... All Results Primary Sources Peer-reviewed

Oops!

An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.