Magazine article Talent Development

The Performance Management Dilemma: Simplifying Performance Management Processes May Be the Antidote to Ongoing Challenges

Magazine article Talent Development

The Performance Management Dilemma: Simplifying Performance Management Processes May Be the Antidote to Ongoing Challenges

Article excerpt

A recent Institute for Corporate Productivity study finds that two-thirds of surveyed organizations have inefficient performance management (PM) processes in place. Although high-performing organizations' PM processes are more efficient than low performers' by almost a two-to-one margin (42 percent versus approximately 23 percent, respectively), i4cp's "Performance Management Playbook: Tools and Techniques for Managing Performance" indicates that even high performers face their share of performance management challenges.

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"Everyone seems to be in the same boat and has been for years," says David Wentworth, senior research analyst at i4cp. "Integration adds layers to it--as we try to develop better performance management analytics, the process gets more complex. Part of the problem has to do with perception: We're trying to assign numbers to people. Employees often perceive the process as burdensome and complex."

The playbook provides practical solutions to counter such employee perceptions and highlights five additional common PM challenges and possible solutions. It defines performance management as "the management of individual employee performance rather than overall organizational performance." The PM process includes the performance appraisal, coaching, feedback, and development opportunities.

According to the study, "the overarching theme in embarking on performance management should be to 'keep it simple.'" Performance management professionals should ask themselves, "Why are we doing this? …

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