Magazine article The New American

Store Employees Save Customer

Magazine article The New American

Store Employees Save Customer

Article excerpt

When Goodwill employees Sharon Kent and Terri Rorrer noticed customer Pamela Tickle looking ill in their store in Eden, North Carolina, earlier this year, they did not simply ignore her. Nor did they merely ask her if she was alright and go about their business when she answered in the affirmative. They took action and went to her aid far beyond what most would expect.

"I just noticed her, and saw her staggering. And I knew something wasn't right with her then," recalled Sharon Kent.

Kent and Rorrer observed that Tickle appeared weak and offered her a chair, fearing that she may faint.

Tickle responded to the two women that she was fine and left the store to go home. She made it as far as her car when Kent and Rorrer stopped her. "We told her the only way we would let her leave was to let us drive her home so Sharon drove her home and I followed her," Rorrer explains. …

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