Magazine article CRM Magazine

AT&T Perfects the Mobile Office

Magazine article CRM Magazine

AT&T Perfects the Mobile Office

Article excerpt

Mobile technology has revolutionized the way that we do business. We are no longer confined to a desk in an office building you can now take your work with you on the road. In fact, it is estimated that by 2015 about 37% of the global workforce will do their job from a mobile office.

AT&T, a company that has guided the path of mobile technology for many years, is committed to helping its customers embrace this growing trend behind this new modern and mobile office.

Tim Raynaud, a Mobile Application Consultant with AT&T explains, "A growing number of our customers are seeing the tremendous benefits to having a fully mobile office. Things like cost savings (especially with the reduction of office overhead), increases in productivity (thanks in large part to the loss of downtime while on the road), and improved business processes are all contributing to the growth of the mobile office. Our clients are seeing that giving their employees the ability to do the things they need to do from anywhere without boundaries--gives them a real competitive advantage."

Over the last several years, AT&T has rolled-out a number of solutions to support the mobile office. Here is just a small sample:

* AT&T Messaging Toolkit an all-in-one multi-channel messaging solution for engaging your audience with SMS, email, social, IM, and voice. API's for integrating with CRM systems available.

* Box from AT&T--a highly secure file sharing and collaboration solution that enables businesses to manage and access content from virtually anywhere.

* Ring Central Office@Hand provides a powerful cloud-based solution that connects employees using a combined voice, fax and SMS system, frees them to work virtually anywhere, and allows customers to reach them easily.

* ProntoForms--streamlines your out-of-office business process and workflow by turning paper forms into mobile electronic forms.

And, of course, CRM is also an essential part of any mobile office. According to Jim Hart, Executive Vice President at World Marketing Company, an AT&T customer, SalesNOW from AT&T is a perfect fit. Jim should know. After all, you can't get much more mobile than his company. They market foodservice products to over 500 military bases around the world. …

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