Magazine article University Business

Convenience and Control Built Right into Campus Commerce Management System: TouchNet Raises the Bar for Service, Efficiency at Dallas Baptist University

Magazine article University Business

Convenience and Control Built Right into Campus Commerce Management System: TouchNet Raises the Bar for Service, Efficiency at Dallas Baptist University

Article excerpt

In an ever more complex and increasingly technical world, administrators and students appreciate simplicity and convenience more than ever. For the leadership of Dallas Baptist University, implementing a new campus commerce solution was an important part of making student services more convenient and efficient.

Grey Hoff, assistant vice president for financial affairs at DBU, is committed to creating a campus commerce environment that helps students and parents make the most of their financial investment. That commitment to student service took a huge step forward with the recent implementation of TouchNet U.Commerce.

Among a host of benefits, the school's new campus commerce management system enables students to take care of everyday business at their convenience, freeing up staff for more one-on-one time with students.

Students have a lot on their minds --juggling curriculum with a new lifestyle, while also learning a new level of fiscal responsibility--and bills can sometimes fall through the cracks. "Students today have high expectations of what they can do financially online, and we needed to live up to them," says Hoff. The convenience of TouchNet's Bill+Payment and U.Commerce Mobile modules enabled the university to meet those high expectations.

TouchNet's technology allows students not only to check statements online from a mobile device, but also receive payment updates via text message and arrange a payment schedule, keeping payments on time while saving the university paper and postage costs.

Hoff reports that the TouchNet system has had a positive effect on the efficiency and effectiveness of his own team as well as IT, the cashiers, and other departments connected to TouchNet services. "We couldn't keep hiring staff," he says, nor could the school's cashiers continue devoting excessive time to paperwork and working in an old system. …

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