Magazine article Business Credit

I Would If I Could, but I Can't Because I Won't

Magazine article Business Credit

I Would If I Could, but I Can't Because I Won't

Article excerpt

"That customer really irritated me, they made me mad. It looks like they need a little lesson in how business really works."

"That guy in shipping doesn't even know how to spell team, let alone know what it means to be a contributing member of one. But, that's okay, there will come a day or time when he needs my help and I'll get my payback."

"Upper management? The next bright idea they come up with will be their first. When was the last time they really listened to anyone? I mean, really listened to what was being said? Does anyone really care anymore? I guess I better just get mine, before someone else takes it away from me."

Such are the myriad of characterizations and laments said each and every day in countless organizational settings. They can be spoken to one's self, among friends, teammates, coworkers, subordinates, superiors and sometimes even counselors and coaches. What is the answer? Are we untethered in a vacuum, lost in a vortex or just stuck in the mud? Is justice anywhere to be found?

How can we pay anything forward when we are consumed by wanting paybacks? Has there ever been a greater gap between those two concepts than what we see and experience in our day-to-day world, especially in what is known as the "business sector" our "economic field of play"?

It is very easy to see the folly of the Hatfields and McCoys, the Montagues and Capulets. Yet, we allow or create an endless array of feuds day by day and give them life and continuance that would be the envy of the aforementioned historical (albeit infamous) luminaries. If we put the same time, effort, passion and ingenuity into keeping our emotional pastures and prairies unfenced, unfettered and open, we would experience the highest levels of exchange, transactional fluidity and synergistic production and yield.

One key element of these downfalls is that of "taking offense," but we do not have to. Take it, that is. Offense can be offered, inferred, tossed or blatantly hurled at us with malicious intent. However, if we do not receive it, welcome it or allow it a place of residence within the confines of our existence, it becomes a dissipating vapor or clamor that gets muted and negated by the solidity of sound thinking and emotional buoyancy. It is our choice to determine the effect it will have upon us.

We do not have to succumb to intent. It would be easy to describe our response as merely a positive mental outlook that can be viewed as a "disconnected from reality" mantra that we speak over and over again hoping that somehow it eliminates the uncomfortable and unwanted. Yet it is not. Our choice to respond in a responsible, productive and connective manner lays the foundation for stepping over stumbling blocks, avoiding pitfalls and pratfalls, and confidently walking toward opportunities to produce value, provide cohesion and leave a path for others to join.

Inherent within our duties as credit professionals is a fiduciary responsibility at the minimum. However, it transcends the realm of finance and transaction; we are charged with being a standard bearer as it relates to communication, documentation, process, procedure and performance. That is true of our, and our organization's, involvement in the marketplace, as well as within our organizations with the many and varied functions with which we interact and perform. Many times, if we are not the ones shining the light, bridging the gaps and supporting the lag, no one does. …

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