Magazine article Talent Development

One to Watch

Magazine article Talent Development

One to Watch

Article excerpt

What has been your biggest professional achievement?

It was being acknowledged for my work that provided assistance to our multi-skilled operators in the Eagle Ford Asset. To hear from upper management that I played a role in fulfilling a need and producing a tool that increases the safety of employees gives me the encouragement to keep working and aiming for something better every time.

QUALITIES FOR SUCCESS

Before I began working in this field, I had a focus in marketing. This gives me a different perspective on the field of learning; I'm looking through the lens of marketing and branding. Also, I'm constantly trying to learn something new, such as new software or a method of delivering training.

STAYING CURRENT IN THE FIELD

I listen to webinars as a way of gaining insight from other professionals. I also read ASTD's newsletter, The Buzz, Articulate's community blogs, Cathy Moore's blog on instructional design, and elearningexamples.com, to name a few.

ON THE EVOLUTION OF L&D

I see my current role in learning evolving from design and development to more of an influencing and contributing role. Instead of reading about something new, I want to create something new and share knowledge and tools with others all over the world.

ADVICE FOR NEW TRAINERS

To train others, you have to be open and willing to learn. Communication is essential in our role, so clearly communicating your needs to others and making sure you truly understand your customers' needs is critical to delivering results. Simply taking the time to talk to people and build positive relationships goes a long way.

There will be times when you must deal with difficult people, but stay focused on the objectives of the project and your goal for the conversation. Listening attentively is the best move in some difficult conversations. …

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