Magazine article Talent Development

Setting High Standards

Magazine article Talent Development

Setting High Standards

Article excerpt

Companies in some of the most highly regulated industries--healthcare, insurance, and finance--make up almost one-third of this year's 46 BEST Award winners. In these industries, a culture of learning is paramount when serving the public, caring for the sick, and assuring customers that insurance will take care of their needs.

These award-winning companies have created well-developed learning strategies to meet the current industry standards that include increased customer satisfaction and market-specific knowledge and experience in the banking industry; and the safety of patients, their families, and staff, and the time patients wait for care in the healthcare industry. With the passage of the Affordable Care Act, the U.S. healthcare industry had to prepare for tens of millions of Americans who entered the health insurance marketplace.

"It's an ongoing challenge to train a staff that works in a 24/7 patient care environment," says Jacqueline Burandt, executive director of the Center for Learning Excellence at University Health System, the number 2 winner. …

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