Magazine article Journal of Property Management

The Three Ps: Preparedness, Procedures and Protocols

Magazine article Journal of Property Management

The Three Ps: Preparedness, Procedures and Protocols

Article excerpt

Beyond the unexpected situations that arise in your day-to-day role, more serious emergency situations can happen, and the best you can do is practice the "Three Ps"--preparedness, procedures and protocols.

PREPAREDNESS:

Teamwork and cooperation are crucial with your tenants--especially in an emergency. In times of chaos and confusion, it's paramount to ensure the safety of your tenants by preparing and practicing with a set plan. "Assisting Tenants with Emergency Plan Protocols" (p. 26) provides a step-by-step breakdown of planning and execution to help he out-of-the-ordinary go as smoothly as possible through establishing designated roles. According to Scott Vyskocil, CPM, "A plan that doesn't get used properly is just as ineffective as no plan at all."

PROCEDURES:

While not a full-fledged emergency, relocating offices disrupts business as usual and goes more smoothly with specific checklists, roles and communication procedures. "A Moving Experience" (p. 54) describes how to minimize some of the disorganization and confusion of moving offices. Because of the stress that comes with any relocation, planning--for budgets, timing and phasing--is key. …

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