Magazine article Health Facilities Management

CMMS Helps ES Department to Improve Satisfaction

Magazine article Health Facilities Management

CMMS Helps ES Department to Improve Satisfaction

Article excerpt

After eliminating its paper-based, work request process and moving to a computerized maintenance management system (CMMS), the environmental services (ES) department at RiverView Health in Crookston, Minn., became much more responsive to patient and staff requests, ultimately helping its organization raise its HCAHPS score from the 41st percentile to the 84th in less than six months.

Prior to implementing the MaintenanceEdge tool with work order and planned maintenance modules from FacilityDude, Cary, N.C., Jennifer Tate, ES manager, says the department's system was far from efficient.

"When we were using paper tickets, they could sit there for a while, and people in other departments either didn't know if we had responded or didn't think we responded," Tate says. The CMMS eliminated the need for paper tickets, calls and pages by pushing an electronic work-request model.

RiverView Health employees can input work order requests directly into the system by logging on from any computer, tablet or smartphone, and the requests immediately are sent to the ES department. The ES department can quickly respond, letting the requester know when the work order will be handled and if any special tasks are required. The system automatically sends a follow-up notification when the work order is completed.

"We get requests ranging anywhere from waxing a floor or urine cleanups, to moving offices or room setup," Tate says. "For our outpatient surgery units, we have units that deal with methicillin-resistant Staphylococcus aureus or Clostridium difficile, and we get requests to handle those rooms through [the CMMS]. …

Search by... Author
Show... All Results Primary Sources Peer-reviewed

Oops!

An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.