Magazine article Information Today

Innovative: Upgrading Library Services

Magazine article Information Today

Innovative: Upgrading Library Services

Article excerpt

The first major update of Innovative's ILS/library service platform Sierra was put into general release in April, containing more than 60 enhancements to the previous iteration. Sierra 2.0 is a free upgrade for users of Sierra and offers a number of feature improvements, including expanded limits, new circulation workflows, and expanded acquisitions functionality.

Greta Descantes, product manager for Sierra, says that before she went to work for Innovative, she used the company's products as a customer during her time working at the University of Oregon library. Now that she's on the other side of the buying and selling dynamic, she's better able to grasp what customers are looking for from a library service platform. "There was close attention paid to feature enhancements and improvements that came to us through our user group," says Descantes. "I would call it a kind of a call to action around things that our customers wanted."

Sierra's newer architecture is built on a relational database, whereas Innovative's previous platform used a flat file system. "Flat files have limits in terms of how much can be stored, how you search and retrieve. It's not a flowing together of information--it's searching through flat information, so that is the main change from Millennium to Sierra," she says. …

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