Magazine article Success

Empathy 505: A Graduate-Level Course in Relationship-Building

Magazine article Success

Empathy 505: A Graduate-Level Course in Relationship-Building

Article excerpt

Empathy typically isn't a trait that springs to mind when you think of professional relationships. But Gail Gross, Ph.D., a family, relationship and child development expert and the host of the PBS radio show Let's Talk, says empathy is the most important characteristic for relationships, whether at work or with family members or friends.

"If you can put yourself in the other person's shoes, even if you don't agree, then you can often see the issue from 1 their perspective. This will then open the door for collaboration and communication," Gross says. "If you are busy jgf defending yourself, then you can't hear what the other person has to say."

Gross developed an empathetic process that can be used to improve all types of relationships:

1. When attempting to work out differences, meet in a neutral location, such as a conference room or restaurant. Do not meet in one party's office because that puts one person in a power position. …

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